Last updated: 15 October 2026
Thank you for shopping with Enhance-d Club UK at https://shop.enhance-d.com, run by Shifting the Perception of Type One Diabetes CIC (company number 15401822). This policy explains your rights to cancel, return items and get faulty items put right. It does not affect your legal rights.
Almost everything in the shop is made to order for you: Bioracer club kit (made in monthly batches) and printed clothing and gear (Printful). Made-to-order items can only be returned if they are faulty, damaged or wrong.
1. Faulty, damaged or wrong items (all products)
If anything arrives faulty, damaged, misprinted or not as described, or we sent the wrong item or size, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Email shop@enhance-d.com within 30 days of delivery if you can (you have longer rights under the law) with:
- your order number
- what is wrong
- clear photos
We will arrange a replacement or refund at no cost to you, including any return postage.
2. Bioracer club kit
Kit is made to order for the Enhance-d Club by Bioracer in monthly batches.
- Before your batch closes (the end of the month you ordered in): you can cancel for a full refund, or change sizes, for any reason. Reply to your order confirmation email or write to shop@enhance-d.com.
- After your batch closes: your kit is being made for you, so it can only be returned if it is faulty or not as described (section 1). Please check the size guide on the product page before ordering, and ask us if you are unsure between two sizes.
3. Printed clothing and gear (Printful)
These are printed to order for you, so they can only be returned if they are faulty, damaged or misprinted (section 1). Please check the size guide before ordering.
4. Products sold by others
Products that link to another seller, such as our book on Amazon, are sold by that seller: please use its returns process.
If we ever sell an item from stock that is not made to order, you may cancel within 14 days of receiving it; the product page will say so.
5. Returning an item
- Email shop@enhance-d.com first with your order number; we will tell you where to send it (some items go back to the maker, not to us).
- Pack it securely and keep proof of postage.
Please do not send items back without contacting us first.
6. Refunds
Refunds go back to your original payment method within 14 days of us agreeing the refund (or receiving the item back, where we need it). Enhance-d Club credit codes have no cash value; where a refunded order used one, the credit goes back to your Enhance-d app account.
7. Lost or late orders
See Shipping and delivery. If a parcel is lost in transit we replace it or refund you in full.
8. Contact
Enhance-d Club UK
Email: shop@enhance-d.com
Address: 18 South View, Leeds, LS19 7JD, United Kingdom
