Last updated: 15 October 2026
Every order confirmation email has a “What happens next” section with the timing for your order. This page explains how it works.
Bioracer club kit
Kit is made to order in Belgium in monthly batches.
- When: orders placed in a calendar month go to Bioracer after the month ends. Kit usually ships about 8 weeks after that. For example, an order placed in October usually ships in late December.
- Changing your mind: you can change sizes or cancel for a full refund until the end of the month you ordered in.
- UK and the Netherlands: Bioracer delivers straight to you. Delivery: UK £6, Netherlands £5.50.
- Everywhere else: Bioracer sends your kit to us in the UK, labelled with your name and order number, and we post it to you with Evri (tracked). Delivery is priced by weight and destination and shown at checkout before you pay. We ship kit to the EU, Switzerland, Norway, the United States, Canada, Australia and New Zealand. If your country is not offered at checkout, email us and we will see what we can do.
Printed clothing and gear (Printful)
Printed to order by our partner Printful, usually within 2 to 7 working days, then posted with tracking from Printful’s nearest print centre. Printful’s delivery cost and estimated delivery time are shown at checkout.
Products sold by others
Some products, such as our book, are sold and delivered by another seller (for example Amazon). Their delivery terms apply.
Import VAT, duty and fees (orders outside the UK)
Orders sent from the UK to another country may be charged import VAT, customs duty and a carrier handling fee on arrival. These are set by your country, not by us, and are paid by you to the carrier. Bioracer kit is made in Belgium (EU origin), so EU members should not pay customs duty on it, but import VAT and a handling fee may still apply. We declare the true value and contents of every parcel.
Tracking and missed deliveries
We email tracking as soon as we have it. Please check your address at checkout: if a parcel comes back because the address was wrong or incomplete, or it was not collected, we may ask you to pay to send it again.
Late, lost or damaged parcels
If your order has not arrived within 14 days of the date we told you it shipped, or arrives damaged, email shop@enhance-d.com with your order number (and photos of any damage). We will chase the carrier and, if it is lost or damaged in transit, send a replacement or refund you in full.
Questions
Email shop@enhance-d.com or reply to your order confirmation email.
